Business Process Analyst

Job Title: Business Process Analyst (Senior)

Role Purpose

The Business Process Analyst leads the Business Process Management (BPM) workstream, driving the analysis, modelling, optimisation, and maturity assessment of business processes across the organisation. The role ensures that business processes are efficient, standardised, and aligned with organisational strategy and best-practice BPM frameworks.

Key Responsibilities

• Lead the BPM workstream, including planning, governance, and execution of process improvement initiatives.

• Conduct end-to-end business process analysis across business units to identify inefficiencies, risks, and improvement opportunities.

• Develop and maintain process models using recognised BPM standards (e.g. BPMN).

• Facilitate process optimisation and re-engineering initiatives to improve efficiency, quality, and service delivery.

• Perform bus...