Business Process Architect – Salesforce Service Cloud

Lead and implement the design and technical strategy for Salesforce Service Cloud in the Goodyear Fleet Business to deliver exceptional, consistent user experience for fleet customers, service providers and Goodyear front-/backoffice across digital and field channels.
As the Service Cloud Architect you will translate business strategy into a resilient Salesforce architecture - including, but not limited to, field service (FSL), case management, omni-channel routing, service console, digital messaging, and AI-driven scenarios. You will ensure integration with internal and external systems, security, and release practices driving tangible business outcomes, measured by KPIs.

1.Solution Architecture & Roadmap — Together with process owners and IT business partners define a future-proof Service Cloud architecture and implementation roadmap for all relevant business processes. Ensure that the designs meet business requirements, scalability, security, and maintainability requirem...