Business Process Associate II

Job Description
Responsible for ensuring proper processing of information from first line of process to identify and reconcile possible adjustments.
Responsibilities
Information Review
Processes client information by adheres to the standard operating procedures (SOP) and turnaround time set forth
Reviews and identifies if there are adjustments and variances to reconcile
Summarizes information to prepare necessary reports
Liaises with other processors to reconcile any issues regarding client information
Business Process Support
Resolves issues and other inquiries regarding matters of work in a customer-oriented approach
Ensures proper file management for all client systems by accurate and complete documentation
Routes tasks to appropriate processors by utilizing internal systems
Refers matters beyond limits of authority and expertise to immediate superior for direction
Upholds the Crawford Code of Conduct by protecting the confidentiality of inform...