Business Process Consultant - ServiceNow

**Job Title:** **Business Process Consultant – ServiceNow**



**Location:** Belgium (Brussels)

**Work Model:** Hybrid (2–3 days/week onsite)

**Employment Type:** Full-time

**Job Category:** Technology & Engineering



**About the role**



As a Business Process Consultant, you will lead discovery workshops, analyze business processes, and design functional solutions for ServiceNow implementations. Acting as a trusted advisor, you will guide clients on best practices, translate requirements into functional specifications, and ensure successful adoption of ServiceNow modules such as ITSM, HRSD, and CSM.



**In this role, you will:**



+ Conduct discovery workshops and interviews to capture business requirements and pain points.

+ Document clear and verifiable business requirements, use cases, and process flows.

+ Perform gap analysis between client needs a...