Business Process Specialist

This position will help Propertyse take messy, undocumented business operations and turn them into clear, repeatable systems. In this role you will work to capture the knowledge that is stuck in an owner’s head, a manager’s head, or scattered across Slack, email, software systems, and random spreadsheets. With that, you will help build the operating structure that allows work to be delegated, trained, measured, improved, and eventually supported by automation or AI where it actually makes sense.

Process Discovery, Mapping & SOP Development

• Lead structured discovery with customers and internal team members to understand how work is actually getting done today.

• Identify where the business is relying too much on memory, heroics, tribal knowledge, or one person “just knowing what to do.”
• Turn customer conversations, screen recordings, examples, team notes, and system walkthroughs into clear process maps and SOPs.

• Do...