Business Program Manager, Customer Lifecycle Operations

**Overview**

Customer Lifecycle Operations (CLO) is part of Microsoft Business Operations and is responsible for the design, delivery, and optimisation of global outsourced digital sales and customer engagement programmes. CLO manages a large-scale ecosystem of vendor partners to drive customer acquisition, retention, and revenue growth across Microsoft’s commercial businesses.

The **Business Program Manager, Customer Lifecycle Operations** is a strategic and operational leader responsible for managing end-to-end programme delivery across a portfolio of global vendor-led programmes spanning **Vendor Digital Sales (VDS), Digital Customer Acquisition (DCA), Solutions, and Renewals** .

This role requires a combination of **AI-enabled program leadership, continuous improvement mindset, commercial acumen, and vendor management expertise** , with the ability to operate effectively in complex, global, and highly matrixed environments.

**Responsibilities...