Business Services Automation Lead

YOUR ROLE
The Business Services Automation Lead is responsible for defining and executing the automation strategy for Global Business Services (GBS), providing services to Finance, Supply Chain Management (SCM), HR, and other business functions. This role drives innovation through AI, machine learning, hyperautomation, and advanced workflow technologies, ensuring scalable, secure, and impactful solutions.
You will lead a team of specialists, develop automation roadmaps, and deliver high-quality solutions that optimize corporate processes across multiple departments. Collaboration with IT, process owners, and business stakeholders is key to identifying opportunities for end-to-end automation, leveraging technologies such as RPA, AI/ML, NLP, process mining, ServiceNow workflows, and low-code platforms.

Key Responsibilities
• Own and evolve the GBS automation and AI roadmap, aligned with strategic transformation goals
• Develop and maintain automa...