Business Strategic Executive/ Account Manager

Mô tả công việc: LianLian Global, a cross-border payment platform that facilitates corporate or individual merchants and freelancers in receiving funds or making payments globally.
LianLian Global Vietnam is expected to serve most of the popular global E-commerce or freelance platforms such as: Amazon UK, Amazon JP, Ebay, Esty, Wish, Airbnb, Fiverr, Flexjobs, Upwork, etc.
We are looking for Business Strategic Executive/ Account manager to assist our customers with technical problems when using our products and services.
? Job description:
- Respond to customer queries in a timely and accurate way, via phone, email or chat
- Maintaining solid customer relationships by handling questions and concerns with speed and professionalism
- Identify customer needs and help customers use specific features of our products
- Analyze and report product malfunctions and contribute to product improvement
- Update and expand customers’ databases and managing database reco...