Business Support Analyst (Customer Service)

Job Introduction
We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a Business Support Analyst to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.
Responsibilities
Oversee and implement customer service quality assurance standards and processes Push for process simplification, standardization and automation for Operation functions Monitor operational tasks by in developing tools and procedures to streamline work processes in a fast-paced environment Drive discussions with stakeholders across our global operations to identify potential opportunities to improve operational efficiency Prepare and analyse operations reports, recommendations that address the existing and potential opportunities areas across the organization Implement and conduct trainings for new ...