Business Support Assistant

Job Req Number:

Time Type: Full Time

Specific Tasks and Responsibilities:
Freight Forwarding Control Tower - APAC MEA

• PO's follow up. Proactive action with the Schenker branches (from cargo AVL to POD) to make sure that TAT will be respected
• Daily monitoring and tracking of shipping orders within Carla
• Update of statuses, milestones, reason codes (QCT)and reconciliation for order management.
• Control of activities and coordination between internal parties (Schenker) and external (DHL, vendors, repair shops, suppliers)
• First escalation and recovery assistance (Investigation) -Ensure TMS to be in full compliance by the origin and destination
• Parcel Services - Shipments orders, drop shipments* from AFI vendors, repair shops located in Asia and ROW*
• Create shipments and edit labels (DHL+)
• Update Carla, Monitoring and tracking using my DHL+ application
• Claims management
• Reportin...