Business Support

Responsibilities

• Process new policy applications, renewals, endorsements, cancellations, and reinstatements accurately and within service turnaround time (TAT).
• Verify policy documents and supporting documents to ensure completeness and compliance with underwriting guidelines.
• Prepare and issue policy schedules, cover notes, endorsements, and related documentation.
• Maintain proper records and ensure accurate data entry into the system.

Business & Operational Support

• Provide administrative support to the sales/agency team regarding policy status, documentation, and product information.
• Liaise with underwriting, claims, finance, and other departments to resolve policy-related matters.
• Monitor pending cases and follow up on outstanding requirements.
• Assist in preparing reports, renewal listings, and performance tracking data.

Customer & Agent Support