BUSINESS SUPPORT OFFICER

Responsible for the review of requirements and documents for onboarding of Agency Partners or merchant clients and ensuring that these are compliant with the Bank’s policies and regulatory requirements. He/she is also in charge of the user management of the platform (AB Platform) or portal (EN’s P2M portal) including but not limited to enrollment, monitoring of engagement’s validity for contract renewal to ensure its timely facilitation, MDR, etc. He/she also handles the consolidation of the Product Group reports for management reporting and performance monitoring of the partners, merchant clients and products.
Responsibilities

• Validates the business support documentation requirements for onboarding of Agency Partners or merchant clients.
• Checks and confirms merchant clients for onboarding and enrollment to EN’s P2M portal.
• Approves the correct and complete enrollment requests of agency partners to the AB Platform on a timely manner.
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