Business Support Senior Specialist

Role Summary

A Tier 1 HR Services Delivery Specialist role is the first point of contact for all colleague inquiries, focusing on delivering standardized, efficient, and consistent HR service that is being provided in the Delivery center. The Tier 1 roles thrive in a high-volume, process-driven, centralized environment and are dedicated to exceptional customer service while adhering strictly to documented procedures and compliance.

Key Responsibilities

1. Centralized HR Support for Inquiry, Request and Transaction Management
   • Serve as the initial point of contact via ServiceCentral ticketing system for all colleague and manager inquiries related to HR policies, procedures, programs, and systems (e.g., benefits, payroll questions, onboarding/offboarding logistics, HR cloud data changes and updating colleague records).
   • Provide accurate, consistent, and timely responses by leveraging and applying knowledge from the centralized Servic...