Business Support - Team Lead (Service Hub)

Business Support Team Leader

As a team leader, you will guide and monitor the performance of your direct reports, fostering positive communication and collaboration to achieve shared goals. You’ll work closely with the Service Hub leadership team to ensure customer service excellence, measured by increased satisfaction and reduced complaints or executive escalations.

Key Responsibilities

• Lead and support a team, fostering collaboration and positive communication.
• Monitor workloads and capacity to improve productivity and task completion.
• Manage Service Hub activities including new claims, closures, and fee submissions.
• Conduct monthly 1-2-1s and team meetings to share updates and address challenges.
• Identify and address training and development needs.
• Provide monthly operational and colleague reports.
• Support wellbeing, morale, and engagement across the team.
• Manage sickness an...