Business Systems Analyst - Contact Center AI Modernization
TalencoreJob Description
Business Systems Analyst - Contact Center AI Modernization
Permanent | Talencore | Canada
Posted On 01/05/2026
Job Information
Job Opening ID ZR_349_JOB
Technology
Work Experience 3-5 years
City Toronto
State/Province Ontario
M4C
Job Description
We are supporting a major Canadian bank contact center modernization program focused on CCaaS platforms, AI‑enabled workflows, customer / agent journey modernization, and enterprise system integration.
Employment Type : 6‑week PoC contract, with high extension possibility upon implementation
Location : Remote, but MUST be physically located in Canada
Role Overview
The role will gather, analyze, and document business requirements across contact center modernization initiatives, bridging business requirements and technical implementation. You will translate functional needs, journeys, and busine...
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