Business Systems Analyst
American Express Global Business TravelJob Description
Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
What You'll Do
Incident, Request Management and Technical Problem-Solving
Provide Level 2 technical support for AMEX GBT Travel booking applications, Travel Counselor Servicing and Corporate applications
Manage incident, case and request resolution through timely acknowledgment, prioritization, communication, resolution and appropriate escalation
Respond to critical incidents (P1/P2) within defined Objective and protocols
Participate in incident bridges and issue triage; deliver timely service disruption communications
Globally monitor ticket queues to ensure Objective compliance and manage metrics
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