Business Systems Analyst

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

**What You'll Do**

**Incident, Request Management and Technical Problem-Solving**

+ Provide Level 2 technical support for AMEX GBT Travel booking applications, Travel Counselor Servicing and Corporate applications

+ Manage incident, case and request resolution through timely acknowledgment, prioritization, communication, resolution and appropriate escalation

+ Respond to critical incidents (P1/P2) within defined Objective and protocols

+ Participate in incident bridges and issue triage; deliver timely service disruption communications

+ Globally monitor ticket queues to ensure Objective compliance and manage metrics

+ Conduct comprehensive proble...