Business Systems Engineer II - Support

We are seeking a dedicated Systems Engineer to join our team. In this role, you will provide critical support for our Brokerage business Support Ecosystem including: Zendesk, Genesys Cloud, Custom Applications, and integrations. You will be the first point of contact for users experiencing issues, ensuring prompt resolution and minimal disruption to business operations and systems performance.

• Issue Resolution : Diagnose and resolve technical issues, from user issues to system issues like failing python scripts or integrations.
• Systems Engineering : Develop & maintain automation and integration in Zendesk & Python, ensuring robust performance and reliability.
• User Support : Serve as the primary contact for support inquiries related to our Support Ecosystem.
• Ticket Management : Log all support requests in the ticketing system, ensuring accurate documentation of issues and resolu...