Butler

POSITION SUMMARY: 
The Butler creates an added value to the overall experience of the guest.  This entails guest recognition and personalized service such as welcoming all VIP and Villa guests, knowing their preferences, and creating a relationship with the guests to ensure a lasting and memorable stay. The Butler acts as link between the guest and the hotel management and staff by ensuring all guest requests are followed up with, reporting guest feedback, serving various food and beverage, assist with packing and unpacking of the guest's belongings,   making recommendations and reservations of the hotel's F&B outlets, spa, recreational facilities, and transportation in order to improve the service standards in accordance to City of Dreams Manila. The position also needs to provide guest relevant information about events and attractions in the hotel.
 

PRIMARY RESPONSIBILITIES:    
1.    Ensures professional and timely customer s...