Buyback Manager

The Buyback Manager is responsible for overseeing and managing all buyback operations in the pawnshop. This role ensures that customers can reclaim pledged items under fair and transparent terms, while maintaining compliance with pawnshop regulations and company policies. The Buyback Manager supervises staff, manages cash flow, and ensures accurate valuation of items to build customer trust and sustain profitability.

I. ORGANIZATIONAL REPORTING

• He or She will report directly to the President/COO

II. SPECIFIC DUTIES AND RESPONSIBITIES

• Supervise and manage all buyback transactions, ensuring accuracy and compliance with pawnshop rules.
• Oversee appraisal of items (e.g., jewelry, gadgets, appliances) to determine fair buyback value.
• Communicate clearly with customers regarding buyback terms, interest, fees, and deadlines.
• Maintain accurate documentation and records of buyback agreements, receipts, and customer identi...