Cafe Managers

Overview

Café Manager is responsible for the successful daily operations of the café. He/she hires, trains, manages, supports shift supervisors and Baristas to ensure the team provides consistent products, a clean working environment, and the highest level of guest experience.

Key Duties & Responsibilities

• Demonstrating passion and confidence for the Second Cup Brand
• Honour guests by providing quick, friendly and genuine service
• Generates guest satisfaction; responds appropriately to guest concerns.
• Manages and motivates shift supervisors and baristas
• Develops and implements café policies and procedures
• Ensures that shift supervisors and Baristas are adhering to all Second Cup Standards and product quality and guest services are always consistent.
• Responsible for hiring, firing, training and conducting performance reviews
• Assist Operations Manager with placing o...