Calgary Customer Experience Specialist

Join Direct Energy as a Customer Experience Analyst in Calgary, focusing on customer inquiries and regulatory compliance. Utilize your communication skills to educate and resolve escalated issues effectively.
This professional role demands collaboration with third-party stakeholders and regulatory bodies like the Utilities Consumer Advocate. You will provide timely resolutions, manage communications on social media, and help implement improvements based on customer feedback. Analyze inquiries to recommend changes that enhance experience and prevent future issues.
Key Responsibilities:
• Handle customer escalations and inquiries professionally
• Create formal responses for regulators and customers
• Assist in identifying recurring issues for process improvements
• Manage social media comments and customer interactions
• Provide QA and coaching to maintain service quality
Requirements:
• At least 2 years of customer service experience
• Bachelor’s degree or ...