CALL CENTER 1day process Non Voice

About the role

CPI Management Services is seeking an experienced Call Centre 1Day Process Non Voice Agent to join our dynamic team in Paco, Manila City. This is a full-time position that offers the opportunity to work within a supportive and collaborative environment. As a Call Centre 1Day Process Non Voice Agent, you will be responsible for providing exceptional customer service and support to our clients through non-voice channels.

What you'll be doing

1. Providing prompt and efficient customer support through email, chat, and other non-voice communication channels
2. Resolving customer inquiries and issues in a timely and professional manner
3. Maintaining accurate and detailed records of customer interactions
4. Identifying and escalating any complex or sensitive issues to the appropriate team members
5. Adhering to company policies, procedures, and service level agreements
6. Continuously seeking opportunities to improve pr...