Call Center Agent

Call Center Rep. is responsible to manage inbound calls from donors or public, responding to their questions, follow up on enquires, escalate calls or complaints as needed. Heshe is responsible to perform outbound calls for generated leads (potential donors) received from different recruitment channels; digital and on ground campaigns and make every effort for conversion to actual donors in alignment with GEPD donation centers.

- Our working shifts are rotation between :
10 AM - 6 PM
12 PM - 8 PM
2 PM - 10 PM
- Our OFF Days are rotation between :
Thursday & Friday
Friday & Saturday

Responsibilities:

• Answer inbound calls received on GEPD hotline: Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that caller feel supported and valued.
• Managing large amounts of inbound and outbound calls in a timely manner. Identifying callers needs, clarify information, research eve...