Call Center Agent

Job Objective

• One sentence summary of the main objective of the job, the most important activities and the means
• and guidelines to obtain the objectives.
• Call Center Rep. is responsible to manage inbound calls from donors or public, responding to their
• questions, follow up on enquires, escalate calls or complaints as needed. Heshe is responsible to
• perform outbound calls for generated leads (potential donors) received from different recruitment
• channels; digital and on ground campaigns and make every effort for conversion to actual donors in
• alignment with GEPD donation centers.

Environment

Internal and external interactions i.e.: with other departments/divisions, international scope,

providers, customers)

Internal: Quality and Operations.

External: Donors, Third party providers, and public.

Key responsibility

• A...