Call Center Agent

Furless Permanent is a leading provider of permanent hair removal solutions, committed to delivering exceptional customer service. We are establishing an in-house call center and looking for enthusiastic and motivated call center agents to join our growing team.

Key Responsibilities:

• Handle inbound and outbound calls to assist customers with inquiries, bookings, and service requests.
• Interact over various communication mediums including phone, email, social media channels (Instagram, Facebook), and WhatsApp.
• Provide accurate information regarding services, promotions, and available appointments.
• Schedule and confirm client appointments efficiently to maximize branch availability.
• Follow up with clients to ensure satisfaction and handle any concerns or complaints professionally.
• Assist in resolving client issues and ensuring a smooth and pleasant customer experience.
• Keep detailed records o...