Call Center Agent

About the role

CPI Management Services is seeking an exceptional Customer Service Representative to join our call centre team in Angeles City, Pampanga. This is a full-time, voice position focused on providing high-quality customer support and service. As a key member of our customer service team, you will be responsible for handling written customer inquiries and communications, ensuring timely resolutions and a positive customer experience.

What you'll be doing

1. Respond to customer emails, live chats, and written inquiries in a professional and empathetic manner
2. Accurately gather customer information and details to understand and address their needs
3. Research and provide clear, concise, and helpful solutions to customer issues
4. Escalate complex cases to the appropriate team or supervisor when necessary
5. Maintain detailed records of customer interactions and follow-up actions
6. Contribute to the continuous improveme...