Call Center Agent

About the role

Become a key part of the 3 PLEX INTERNATIONAL INC' customer service team as a Call Center Agent - E Commerce. In this full-time role based in Angono Rizal, you will be responsible for providing excellent customer service and support to our clients through phone, email and chat channels. This is an excellent opportunity to join a growing and dynamic company in the call centre and customer service industry.

What you'll be doing

1. Respond to incoming customer inquiries and concerns via phone, email and chat
2. Provide accurate and timely information to customers
3. Handle customer complaints and issues with empathy and professionalism
4. Collaborate with other teams to ensure customer satisfaction
5. Maintain detailed records of customer interactions
6. Contribute to the continuous improvement of customer service processes

What we're looking for

1. Previous experience working in a customer ser...