Call Center Agent

About Valatam
We're Valatam, a team that connects bilingual professionals from Latin America with global clients. Our people are our pride, and we're thrilled to be
certified as a Great Place to Work for the
period, proof that great work starts with great people.

About The Role
We're looking for a Call Center Agent to deliver exceptional bilingual support from Latin America. This is a 100 % remote, full-time position (Monday - Friday, 9 am - 5 pm EST) for candidates in Venezuela, Colombia, Peru, Ecuador, Argentina, Nicaragua, Guatemala, and El Salvador.

Key Responsibilities

• Answer inbound calls and respond promptly to customer inquiries in English and Spanish
• Follow up on cancellations and attempt to reschedule services
• Provide accurate information about products and processes
• Handle inquiries and concerns to ensure customer satisfaction
• Contact existing customers to provide updates and build relationships