Call Center Agent

About the role

CPI Management Services is seeking highly motivated individuals to join our team as Call Center Agents at our office located in the Clark Freeport Zone, Pampanga. This full-time, in-voice role offers the opportunity to work in a fast-paced, customer-focused environment, providing exceptional service to our valued clients.

What you'll be doing

• Responding to customer inquiries and requests via email, chat, and other digital channels
• Providing accurate and timely information to customers
• Resolving customer issues and complaints in a professional and efficient manner
• Maintaining detailed records of customer interactions
• Identifying opportunities to improve customer satisfaction and suggesting process improvements
• Collaborating with cross-functional teams to ensure seamless customer experiences

What we're looking for

• Strong communication and interpersonal skills, both written...