Call Center Agent - Bilingual (Monterrey)

At Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech-driven approach to making travel more accessible, sustainable, and affordable. To support our ambitious growth in the US, we are now looking to fill the exciting role of Traffic Control Dispatcher in our internal Call Center, located in Monterrey, Mexico.

About the Role

• Pro-actively manage traffic situations of interstate/intrastate bus service, timely inform passengers about issues such as delays and malfunctions, and quickly implement alternative solutions.
• Respond to inquiries and assist with investigating and resolving bus driver, bus partner, and customer concerns.
• Respond-to and coordinate emergency responses.
• Continuously strive to optimize operational processes to guarantee the quality of our services.
• Coordinate personnel responsibilities and vehicle deployment in case of any changes.
• Interact with al...