Call Center Agent

About the role

Join our dynamic call centre team as a Call Center Agent - Non Voice at 3 PLEX INTERNATIONAL INC'. In this full-time role based in Cainta Rizal, you will be responsible for providing exceptional customer service through non-voice communication channels such as email, chat, and social media. Your role will be crucial in supporting our customers and contributing to the overall success of the organisation.

What you'll be doing

1. Respond to customer inquiries and requests through various non-voice communication channels in a timely and efficient manner
2. Provide accurate information and guidance to customers, ensuring a positive and productive experience
3. Document customer interactions and maintain detailed records in our customer relationship management (CRM) system
4. Identify and escalate complex issues to the appropriate team or supervisor for resolution
5. Actively participate in team meetings and training sessions...