Call Center Agent

About the role

Are you an excellent communicator with a passion for providing outstanding customer service? We are seeking a dedicated Call Center Agent - Non Voice to join our dynamic team at 3 PLEX INTERNATIONAL INC' in Cainta Rizal. As a full-time employee, you will play a vital role in delivering exceptional customer experiences through non-voice channels such as email, chat, and social media.

What you'll be doing

1. Respond to customer inquiries and concerns promptly and professionally through various non-voice communication channels
2. Provide accurate information and resolve customer issues in a timely manner
3. Maintain detailed records of customer interactions and update customer information in the system
4. Identify opportunities to improve customer satisfaction and suggest process improvements
5. Collaborate with cross-functional teams to ensure seamless customer service
6. Adhere to established policies, procedures, ...