call center agent

About the role

AGVILL RESOURCES INC' is seeking an enthusiastic and dedicated Call Center Agent - Nonvoice to join our growing team in Cainta Rizal. In this full-time role, you will be responsible for providing exceptional customer service through various non-voice channels, such as email, chat, and social media. Your primary focus will be resolving customer inquiries and concerns in a timely and efficient manner.

What you'll be doing

1. Responding to customer inquiries and providing resolutions through non-voice channels
2. Accurately documenting customer interactions and following up on open cases
3. Identifying patterns and trends in customer feedback to suggest process improvements
4. Maintaining a thorough understanding of company products, services, and policies
5. Collaborating with cross-functional teams to ensure a seamless customer experience
6. Providing excellent customer service and maintaining a positive attitude <...