Call Center Agent CSR

About the role

We are seeking an enthusiastic and customer-focused Call Center Agent to join our team at CPI Management Services' in Manggahan Pasig City Metro Manila. In this full-time role, you will be responsible for providing exceptional customer service through chat and email support to our valued clients.

What you'll be doing

• Respond to customer inquiries and complaints via chat and email in a timely and professional manner
• Troubleshoot customer issues and provide effective solutions
• Accurately document customer interactions and update records
• Proactively identify opportunities to enhance the customer experience
• Contribute to the continuous improvement of customer service processes and procedures
• Collaborate with cross-functional teams to ensure seamless customer support

What we're looking for

• Prior experience in a customer service or call centre role, preferably in the chat and ...