Call Center Agent – Dermatology Appointment Scheduling

Role: Call Center Agent – Dermatology Appointment Scheduling

Location: Medellín, El Poblado (Milla de Oro)

Employment Type: Permanent / Full-Time

Contract Type: Indefinite Term | 40 hours per week

Schedule: March 2026

Monday to Friday– 7:00 a.m. to 8:00 p.m EST, with schedule flexibility as needed.

Open to working on Saturdays, if necessary.

Training:
 3 weeks

Job Description:

A call center agent is responsible for professionally handling inbound and

outbound patient calls to schedule appointments for over 65 dermatology clinics across

the United States. This role requires exceptional English communication skills, strong

customer service abilities, and strict adherence to scheduling protocols, HIPAA

regulations, and departmental call transfer procedures. Agents play a critical role in

delivering a positive patient experience while maintaining accurate and compliant patient

rec...