Call Center Agent (ECW Experienced)

Job Overview

Answer calls, schedule appointments, take and send messages, reschedule appointments, confirm appointments, look up authorizations, fax, email.

Responsibilities

• Handle 80-110 calls per day.
• Manage patient intake and appointment scheduling.
• Send and receive messages, fax, email.
• Verify and look up authorizations.

Requirements

• At least 1 year of call center experience.
• At least 1 year of medical office experience.
• At least 6 months experience with ECW.
• Fast typing speed, at least 60 words per minute.
• Reliable high-speed internet connectivity.
• Patient, quick, smart, kind, responsive attitude.

Nice to Have

• Spanish language speaker.

Hours

Monday – Friday, 7:45 AM to 5:00 PM. Lunch break: 30 or 45 minutes.