Call Center Agent

Night Call Center Agent

Tech Work Dev Technology is a leading Limited Liability Company (LLC) specializing in Information Technology and Services.

Responsibilities

• Handle inbound and outbound calls during night shifts, addressing customer inquiries and resolving issues promptly.
• Provide information about products and services while maintaining a high level of customer satisfaction.
• Document call details and outcomes in the CRM system accurately.
• Collaborate with team members to meet performance and quality targets.
• Assist in maintaining the database of client information and follow-up in a timely manner.

Qualifications

• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a customer-first mindset.
• Proficient computer skills and familiarity with CRM software.
• Ability to work independently and manage time effectivel...