Call Center Agent

We're Hiring: Call Center Agent (Back Office Associate)!

Description

• Manage inbound and outbound customer calls in a timely manner.
• Identify customer needs and provide appropriate solutions and information.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Document all call information according to standard operating procedures.
• Handle customer complaints and provide feasible resolutions.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field.
• Experience Level: 0–2 years (Fresh graduate).
• Skills and Competencies: Excellent customer service skills.
• Qualities and Traits: Strong communication and interpersonal skills.
• Responsibilities and Duties: Ability to work in a fast-paced environment.
• Working Conditions: Must be willing t...