Call center agent-Motor Insurance-6 Months Contract

Overview

• Position: Call center agent (motor Insurance)
• Location: Dubai
• Type: Outsource
• Contract: 6 Months (Temp role)

Key Responsibilities

• Handle inbound and outbound customer calls professionally
• Respond to customer inquiries via calls, chat, and email
• Resolve customer complaints and provide appropriate solutions
• Maintain accurate records of customer interactions and transactions
• Escalate complex issues to the relevant departments when required
• Meet defined service quality, productivity, and response KPIs
• Support customers with basic troubleshooting and service guidance
• Ensure high levels of customer satisfaction and professionalism

Requirements

• High School Diploma or Bachelor’s Degree preferred
• 1–3 years of customer service or call center experience
• ...