Call Center Agent

About the role

Join the dynamic team at CPI Management Services' as a Call Center Agent - CSR- Non Voice. In this full-time role based in Pateros, Metro Manila, you will be responsible for providing exceptional customer service through non-voice channels such as email, chat, and social media. Your role will be crucial in ensuring the satisfaction and loyalty of CPI Management Services' valued customers.

What you'll be doing

1. Respond promptly and professionally to customer inquiries and concerns through non-voice communication channels
2. Troubleshoot and resolve customer issues effectively, while providing a positive customer experience
3. Utilize customer relationship management (CRM) tools to maintain accurate records and track interactions
4. Collaborate with cross-functional teams to ensure seamless customer service delivery
5. Continuously seek opportunities to improve processes and enhance customer satisfaction
6. Adhere...