Call Center Agent

• Day 1 HMO benefits w/ 3 FREE Dependents
• Group Life Insurance for Employee
• 5,000 Medicine Reimbursement for employee.
• 15% night differential pay
• SL is convertible into CASH

Requirements

i.      Minimum of 6 months Customer Service Representative experience

iii.      Must be amenable for 100% work onsite in Taguig & Night Shift schedule

iii.      Good communication Skills

Role, Purpose, and Scope

To provide information to their customer regarding their queries and resolve the end customer issues as per defined SLA , Able to work independently and efficiently to meet SLA , Able to comprehend the request of the customer and meet the quality standard 

Major Responsibilities

• Responds to telephone inquiries and complaints using standard scripts and procedures
• Gathers information, researches/resolves inquiries and logs customer calls
• Communicates appropriate options...