Call Center Agent

On-site - Taguig 3-5 Yrs Exp Bachelor Full-time

Job Description

Employee Recognition and Rewards

Performance Bonus, Incentives

Government Mandated Benefits

Insurance Health & Wellness

Parking Space, Well-Stocked Pantry

Professional Development

Job Training, Professional Development

Bereavement Leave, Maternity & Paternity Leave, Sick Leave

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• Answer incoming calls and assist customers with inquiries and issues.
• Resolve customer complaints efficiently while maintaining a high level of customer satisfaction.
• Utilize call center software to track customer interactions and follow up as needed.
• Train and mentor junior staff on best practices and operational procedures.
• Collaborate with team members to achieve monthly goals and targets.

Requirements

• Educational Qualifications: Bachelor’s degree in a ...