Call Center Agent

About the role

Join our dynamic team as a Call Center Agent at 3 PLEX INTERNATIONAL INC'. As a key member of our customer service team, you will be responsible for providing exceptional support to our valued clients. This is a full-time role based in our Western Bicutan Taguig City Metro Manila office.

What you'll be doing

• Handling inbound customer calls with professionalism and empathy
• Resolving customer inquiries and complaints efficiently and effectively
• Providing accurate information and guidance to customers
• Documenting customer interactions and updating customer records
• Identifying opportunities to improve customer satisfaction and service delivery
• Adhering to company policies, procedures and quality standards

What we're looking for

• Strong communication and interpersonal skills, with the ability to build rapport with customers
• Excellent problem-solving and critical thinkin...