Call Center agent/Customer Service Representative

• Day 1 HMO benefits w/ 3 FREE Dependents
• Group Life Insurance for Employee
• 5,000 Medicine Reimbursement for employee.
• 15% night differential pay
• SL is convertible into CASH

Requirements

i.      Minimum of 12 months Customer Service Representative experience (Advantage Only)

ii.      Total of 1 year BPO experience and above (Advantage only)

iii.      Must be amenable for 100% work onsite & Night Shift schedule

iii.      Good communication Skills

Major Responsibilities

• Responds to telephone inquiries and complaints using standard scripts and procedures
• Gathers information, researches/resolves inquiries and logs customer calls
• Communicates appropriate options for resolution in a timely manner
• Informs customers about services available and assesses customer needs

Background, skills, experience and qualifications

• Good to fluent in Engli...