call center-csr-1day process- non-voice

About the role

As a Call Center Customer Service Representative at Auxilia Inc., you will play a key role in providing exceptional customer service and support to our clients. This is a full-time, non-voice position based in our Maybunga, Pasig City office. Your primary focus will be on processing customer queries and requests efficiently through various digital channels.

What you'll be doing

1. Responding to customer inquiries and requests via email, chat, and other digital channels
2. Accurately documenting customer interactions and maintaining detailed records
3. Resolving customer issues and concerns in a timely and professional manner
4. Identifying opportunities to improve customer experience and service delivery
5. Collaborating with cross-functional teams to ensure customer needs are met
6. Adhering to company policies, procedures, and service level agreements

What we're looking for

1. Minimum 1 ye...