Call Center Customer Service Officer/Banking

Work Timings

Afternoon Shifts up to 12 AM

Location

Jurong or Changi depending on preferred location and proximity from residence

Training

First 2 months of training will be conducted at Changi Location.

Job Requirements

• Comfortable with using computer applications and tools.
• Background in customer-facing roles (front or backend) is preferred.

Job Role and Responsibilities

• Achieve set Customer Center targets (KPIs) while upholding service quality.
• Ensure accuracy and compliance for customer requests.
• Promote the Bank's products and services through cross-selling.
• Assist customers in transitioning to the Bank's digital platform based on their preferences.
• Uphold professional standards when interacting with customers
• Demonstrate flexibility in work deployment as needed.
• Assist Operations in managing customer reque...