Call Center Customer Service Rep

Full Time
Full Time
50 Mitchell Drive, New Haven, CT, US






The Call Center Customer Service Representative will take incoming telephone calls in a timely manner and respond to caller inquiries in a friendly, helpful and comprehensive manner. The Call Center Customer Service Representative will remain knowledgeable about and proficient at using the scheduling module of CS-HHC’s practice management system so that he/she can schedule patient appointments efficiently, and will also remain familiar with the requirements of CS-HHC’s Sliding Fee Program and the various health plans accepted by CS-HHC.

Responsibilities include but are not limited to:

+ Greets patients and updates demographic information into the computer system. Ensures to treat patients and staff respectfully, courteously and appropriately.

+ Schedules patients into available Provider/Clinician appointment openings. Ensures to schedule appointment...