Call Center Customer Service Representative

Role Description
This is a full-time, 100% remote position for a Call Center Customer Service Representative. The role involves assisting patients with inquiries, processing prescription refill requests, resolving concerns, and delivering high-quality customer support with a strong focus on customer satisfaction.
You will handle inbound and outbound calls and collaborate with internal teams to resolve issues efficiently and ensure a positive patient experience.
Key Responsibilities
Handle inbound and outbound calls.
Assist patients with prescription refills, authorizations, and general inquiries.
Coordinate with internal teams and provide clear status updates.
Maintain accurate case tracking and documentation
Qualifications
Strong customer service and problem-solving skills.
Excellent verbal and written communication skills.
Experience working remotely and managing phone-based customer interactions.
Basic knowledge of pharmacy operations and terminol...