Call Center Customer Service Representative

Role Description

This is a full-time,
100% remote position
for a Call Center Customer Service Representative. The role involves assisting patients with inquiries, processing prescription refill requests, resolving concerns, and delivering high-quality customer support with a strong focus on customer satisfaction.

You will handle inbound and outbound calls and collaborate with internal teams to resolve issues efficiently and ensure a positive patient experience.

Key Responsibilities

• Handle inbound and outbound calls.
• Assist patients with prescription refills, authorizations, and general inquiries.
• Coordinate with internal teams and provide clear status updates.
• Maintain accurate case tracking and documentation

Qualifications

• Strong customer service and problem-solving skills.
• Excellent verbal and written communication skills.
• Experience working remotely and managing...